Refund & Returns Policy
At Curative, customer satisfaction is important to us. We want every customer to have a positive experience with our products. If you have an issue with an order, please contact us so we can review the situation and determine the appropriate resolution.
Returns
Because our products include food and consumable items, we generally do not accept returns of opened or used products for health, safety, and quality-control reasons.
If you receive an incorrect, damaged, defective, or otherwise compromised product, please contact us as soon as possible after delivery.
Refunds
If your order qualifies for a refund, Curative may issue a refund to the original payment method. Refund eligibility may depend on the circumstances of the order and the condition of the product.
Approved refunds are generally processed after the issue has been reviewed. Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong product, please contact our customer support team with:
- Your order number
- A description of the issue
- Photographs of the product and packaging, when applicable
- Any other information needed to help us investigate
After reviewing your request, we may offer a replacement, refund, store credit, or another appropriate resolution.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it. We cannot guarantee cancellation once an order has entered processing or has been shipped.
Orders that have already shipped generally cannot be canceled and may be subject to the applicable return policy.
Non-Refundable Situations
Refunds may not be available for:
- Products that have been opened or used
- Orders damaged after delivery due to improper storage or handling
- Changes of mind after an order has shipped
- Incorrect addresses provided by the customer
- Orders that are refused or abandoned by the recipient
- Requests submitted outside the applicable refund period
These conditions may vary where required by applicable law.
Contact Us
If you have a question about a refund, damaged order, incorrect shipment, or cancellation, please contact Curative customer support with your order information and a description of the issue.
We review refund requests individually and aim to handle every customer concern fairly and promptly.
Please note: This policy should be reviewed and adapted to comply with the laws, regulations, payment-provider requirements, and product-specific rules applicable to your business and the locations where you operate.